Just as ecommerce adoption was hyper-accelerated as a strategy across the retail landscape during the pandemic – there was a similar rush to go digital across most B2B sectors.
Thousands of companies who’d been intending to “figure out this digital thing” for their sales divisions had no choice but to dive in head-first in 2020. It was do or die.
And just as with ecommerce, the trend is still holding strong, even years after the pandemic “ended”. The companies who saw promising results from digital channels are scaling up.
And everyone else is scrambling to figure it out so they don’t get left behind. 2020 wasn’t just a flash in the pan. It was a paradigm shift.